Programmes

Unit Themes - Everyday Business English

1. Telephoning

Beginning a call
Checking information
Asking the caller to hold
Asking a caller to leave a message
Making sure you understand
Ending a call
An automated message

A voicemail message
Leaving a message
You can't talk
The reason for calling
You can't hear the caller
You have to end the call

2. A company visit

Directions to the office
Getting lost
Arrival
Meeting

Introducing a company
Company history
A tour of the office

Business activities
Markets
The competition

3. Job Information

Responsibilities
Qualifications for the job
A typical day
Discussing a new appointment

Working conditions
Financial rewards
Job benefits
Redundancy and retirement

4. Presentations

Setting the scene
Moving on
Dealing with questions
Dealing with the unexpected
Recapping
Coming to an end

Some facts and figures
Predictions
Trends (upwards)
Trends (downwards)
Trends (steady)

5. Meetings

Setting up a meeting (by phone)
Postponing a meeting (by phone)
Setting up a meeting
(a voicemail message)
Confirming a meeting by email

Working through an agenda
Reporting back to a meeting
Reaching an agreement
Making a point

A follow-up phone call
Action points (on a Dictaphone)
Sending minutes by email

6. Entertaining and socialising

Coffee or tea?
Translating the menu
Ordering a meal
Paying the bill

Where you live
Starting a conversation
Family matters
Cultural advice
Sensitive issues

7. Travel

Checking in for a flight
Hiring a car
Taking the train
Booking a hotel
Checking into a hotel

At the check-in desk
A flight delay
A tight connection
A hotel mix-up
A payment problem

8. Emailing

A first contact
A formal message
Everyday matters
A future meeting
Declining an invitation

Saying thank you
An invitation
Accepting an invitation
Passing on good wishes

Problems
Good news
A general announcement
For information